Support

Get in touch

The fastest way to reach us is by email at support@thenoveltea.com. We read every message and typically respond within one to two business days.

When you write in, please include:

• The email address associated with your NovelTea account (or the name you sign in with)
• A short description of what's going on
• If something's broken, the model of your iPhone and the version of iOS you're running

Frequently Asked Questions

How do I cancel my subscription?

NovelTea subscriptions are billed and managed by the Apple App Store. To cancel:

1. Open the Settings app on your iPhone.
2. Tap your name at the top, then tap Subscriptions.
3. Tap NovelTea.
4. Tap Cancel Subscription.

Your subscription will remain active until the end of your current billing period. To avoid being charged for the next period, please cancel at least 24 hours before the renewal date. Deleting the app does not cancel your subscription.

How do I get a refund?

Refunds for NovelTea subscriptions are handled directly by Apple. You can request one at reportaproblem.apple.com. NovelTea cannot issue refunds for purchases made through the App Store.

I'm subscribed, but books are still locked.

Open NovelTea, go to Settings, and tap Restore purchases. Make sure you're signed in with the same Apple ID you subscribed with. If books are still locked, email us and we'll sort it out.

How do I delete my account?

You can permanently delete your account and all associated data at any time:

1. Open the NovelTea app.
2. Go to Settings.
3. Tap Delete my account and confirm.

This will remove your profile, listening progress, narrator choices, and other personal information from our systems, and revoke NovelTea's Sign in with Apple access. If you prefer, you can also email us at support@thenoveltea.com and we'll handle it for you.

A chapter won't play — what should I do?

NovelTea streams each chapter over the internet. If audio won't start or keeps stopping:

1. Check that you have a stable Wi-Fi or cellular connection.
2. Turn up the volume and check which audio output your iPhone is using (speaker, headphones, or Bluetooth).
3. Fully close NovelTea and reopen it.
4. Make sure you have the latest version of NovelTea from the App Store.

If the problem persists, email us at support@thenoveltea.com with the book and chapter, your device model, and your iOS version, and we'll help you troubleshoot.

I forgot my password.

NovelTea uses Sign in with Apple for account access — we don't store passwords ourselves. If you can't sign in, manage and reset your Apple ID at appleid.apple.com.

Privacy and Terms

For details about how we handle your data, see our Privacy Policy. For the rules that govern your use of NovelTea, see our Terms of Use.